A case study with Rail Industry Safety and Standards Board
The Rail Industry Safety and Standards Board (RISSB) had developed an early-stage concept: a centralised technology and innovation repository for the rail industry.
However, before progressing, RISSB needed confidence that the concept was both valuable and viable—and that it aligned with the priorities of industry decision-makers
RISSB needed to answer two critical questions:
Is there real demand for this solution across the rail industry?
Is RISSB the right organisation to lead and own it?
Without clear validation, investment decisions carried significant risk.
The approach ensured feedback was strategic, experience-led, and decision-relevant
In-depth interviews with senior decision-makers across multiple rail organisations
Discussions focused on current gaps, unmet needs, barriers to adoption, and perceptions of RISSB’s role
IMPACT: Validated demand for a centralised innovation repository across the industry
Identified critical features and optimisations required for adoption
Clarified RISSB’s credibility and right-to-play in delivering the solution
Equipped leadership with evidence to support investment and next steps
The findings were presented to the Board and directly informed future funding and development decisions
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