Bushfire Impact Research

A case study with Australian Broadcasting Corporation

The Context

For the majority of Australians, the ABC was the primary broadcast source of information during the bushfire crisis. Trust in the ABC as an information source was very high and the ABC continuing to provide high-quality, relevant, and timely information is key to maintaining trust in the ABC. The ABC’s role in providing a rolling source of information during the bushfire crisis was reported to be crucial in allowing people to be informed, aware of danger, making plans, and evacuating.

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The Challenge

Help the general Australian population make sense of the 2019-20 bushfire season; understand the scale, root causes and aftermath, by sharing news and information about the bushfire season as it happened

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The Journey

National Survey: A 15-minute quantitative survey was conducted among a nationally representative sample of Australia’s adults. An additional quantitative survey was conducted in parallel among Australians living in postcodes affected by the bushfires during December 2019/January 2020

The Results

The research highlighted the importance of raising awareness of the ABC’s emergency broadcast channels and digital services and the need for improved information on radio frequencies to enable people to source ABC Local Radio as it provides the most up to date and reliable information.

http://about.abc.net.au/press-releases/australians-turn-to-the-abc-during-bushfires-crisis/?sf234636337=1

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